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Where do I take my broken Craftsman tools?
“You have a drive an hour to get a tool replaced,” he said. But the bottom line is if your tool breaks, you may want to call Craftsman customer service first at 888-331-4569, if you don’t have a Sears nearby, because you may not always be able to get a replacement at Lowe’s. As always don’t waste your money.
What happened to Sears tools?
Stanley Black & Decker, which bought Sears’ iconic Craftsman tool line last year, is relaunching the brand and will sell it at Lowe’s and Ace hardware stores, as well as on Amazon, to make it more widely available.
Can you return Craftsman tools Lowes?
CRAFTSMAN is known for its competitive warranties which will also be honored at Lowe’s , providing customers a guarantee promise. If customers have questions about the warranty, they are encouraged to call CRAFTSMAN’s Customer Care Hotline at 888-331-4569.
Who bought Craftsman tools?
Stanley Black & Decker
Craftsman makes tools and equipment for everyone from DIYers to farmers and industrial manufacturers. They were the tool brand for Sears since the 1920’s before getting bought by Stanley Black & Decker at the beginning of 2017.
What happens to Craftsman tools when Sears closes?
Sears Holdings will still sell Craftsman products at Sears, Kmart, and Sears Appliance & Hardware stores for at least 15 years. Meanwhile, the Stanley Black & Decker purchase means it will also be able to sell Craftsman tools through non-Sears channels — which may include Lowe’s, Home Depot, and other stores.
Did Sears sell Craftsman tools?
For years, the overwhelming majority of Craftsman products were sold only at Sears. Stanley Black & Decker is expanding its version of the Craftsman brand, which it bought from Sears last year. The deal lets both companies make and sell products under the Craftsman name.
Can I return Craftsman Tools to Ace Hardware?
Ace will exchange a product covered that they have in stock. Return damaged product to a stocking Retail Partner or call 1-888-331-4569 for details. No proof of purchase required. This covers all Craftsman tools that were covered by the lifetime warranty regardless of manufacturer or where they were purchased.
Does Sears still honor Craftsman warranty?
Details of the Craftsman warranty policy is available here. The lifetime warranty only applies to hand tools and not to things that are meant to wear out, like saw blades. Under the agreement, the tools will still be sold at Sears and Kmart locations.
What killed Sears?
In the case of Sears, former chief executive Eddie Lampert’s hubris led to the company’s demise. He did not respond to the rapidly changing retail environment as companies like Target and Best Buy did. Those of us in the retail industry could see the death spiral happening in real time.
How much does it cost to replace a Sears tool?
The factory will replace them but you can’t just drop it off at your favorite sears anymore you have to ship it to them which will cost you at least $7 bucks for the cheapest USPS or UPS shipping. And then wait. No more instant gratification.
Is the Craftsman tool set still available at Sears?
The tools are still available, then, but not in the breadth you could get at sears… most of the big box stores carry sets rather than individual tools. The other big issue for Craftsman tool owners is the lifetime warranty replacement. According to the Craftsman website the answer is yes, it is continuing. But I have found caveats.
How do I contact a seller on Sears marketplace?
Log in to your Sears.com account. Select Your Account > Your Orders right next to the search field. Find your order and select “view details”. Select “contact marketplace seller”. Choose a reason for contact from the dropdown list. Send. I’ve contacted the seller, but my issue is still not resolved.
Can you save money with secondhand tools?
Secondhand tools can save you money without sacrificing quality. Learn how to find bargains on used, but useful tools. With a little research you can find old tools with a lot of life left in them like this collection of old pliers.